Cicerone Certified Beer Server Practice Exam

If you chip or break the lip of a bottle when opening it, what should you do?

1. Continue with the same bottle

2. Apologize to the customer and replace the bottle

3. Leave it as is and inform the customer later

4. Try to fix the lip before serving

The correct answer is: Apologize to the customer and replace the bottle

When a bottle's lip is chipped or broken during the opening process, replacing the bottle is the appropriate course of action to ensure customer safety and satisfaction. The integrity of the bottle is crucial because a damaged lip can lead to sharp edges that pose a risk of injury to the drinker. Additionally, a broken lip might compromise the seal, potentially resulting in contamination or a poor drinking experience due to oxidation or spoilage. Apologizing to the customer not only acknowledges the issue but also demonstrates a commitment to quality service. By replacing the bottle, you not only prioritize the customer's safety but also uphold the standards of the establishment, ensuring that customers receive a drink that meets their expectations for quality and cleanliness. The other options either dismiss the potential danger or fail to rectify the problem, which can negatively affect customer experience and perception of the establishment's standards.